Considerate constructors scheme: Glenfarg water treatment works

The project to modify Glenfarg water treatment works by Scottish Water, working in conjunction with its partners Black and Veatch Ltd and Scottish Water Solutions, received a gold award and 'the ultimate accolade' of 'The Most Considerate Site 2009' at the considerate constructors scheme (CCS) awards. Although previous projects undertaken by Scottish Water have achieved high considerate constructor scores, Glenfarg exceeded previous projects' standards. This level of performance was delivered across the eight categories of the scheme: considerate, environment, cleanliness, good neighbour, respectful, safe, responsible and accountable. The steps the project team took under each of these categories to deliver the project are reviewed in this paper. The paper also outlines some of the challenges the project team faced while delivering such a high level of performance. Furthermore, the paper makes particular reference to 'soft' management skills and the development of a project organisational culture that emphasised pride and passion through engagement of the workforce. Overall, the paper presents valuable insights into how performing beyond the CCS requirements remains a dynamic and ongoing activity for all parties involved with the scheme.