Demonstration of a Fair Level of Agreement Between Escalation Scores Reported by Hospital Managers and Analysis of Stress-Related Hospital Metrics

The National Health System in Wales has developed a novel national electronic dashboard which reports a daily
“escalation score,” reflecting management’s opinion of the pressure each hospital is facing, primarily due to unscheduled care. The
aim of this study was to examine the possibility of replacing human scores with a quantitative model, based on the relationship
between reported escalation scores and selected hospital metrics.